Job Description
- Manage student registrations, enrollments, attendance, customer records, and CRM data with accuracy.
- Coordinate trial classes, schedules, instructor assignments, room bookings, programme registrations, and rescheduling requests.
- Support programme administration, including workshops, performances, competitions, examinations, and other academy events.
- Serve as the primary point of contact for students, parents, and prospective customers, providing timely and professional support across multiple communication channels.
- Prepare reports, customer communications, operational documentation, and maintain accurate administrative records.
- Assist with billing administration, invoicing, payment tracking, and follow-up on outstanding payments.
- Collaborate with internal teams and external partners to support smooth daily operations and deliver an excellent customer experience.
- Support marketing administration, website updates, lead follow-ups, and continuously improve administrative processes and data accuracy.
Requirements
- Bachelor's degree in any discipline.
- Fresh graduates or candidates with up to 1 year of experience in Administration, Customer Success, Customer Service, or related roles are welcome to apply.
- Fluent in spoken and written English (mandatory).
- Excellent communication and interpersonal skills with a customer-focused mindset.
- Strong attention to detail and ability to manage administrative tasks accurately.
- Strong organizational skills with the ability to prioritize tasks and work with a sense of urgency.
- Proficient in Microsoft Office, Google Workspace, and comfortable using CRM systems.
- Able to work independently in a fully remote environment while collaborating effectively with an international team.
Please mention the word **SUPPORTED** and tag RMmEwNjo5OGMwOjM2MDA6OjEwMw== when applying to show you read the job post completely (#RMmEwNjo5OGMwOjM2MDA6OjEwMw==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.