Administrative Specialist

The Administrative Specialist – LumiLink Nursing Services supports the operational and administrative functions of the LumiLink Nurse Connect program. This non-clinical role assists with dashboard monitoring and follow-up activities, client-facing communication and reporting, and the coordination of operational workflows that support nursing services and program delivery. Responsibilities may include outreach related to missed vital submissions, documenting client interactions, facilitating communication between clients and internal teams, creating and organizing client-facing materials, and coordinating technology support follow-up as needed. 

​In addition, the Administrative Specialist provides administrative support to nursing leadership through meeting coordination, documentation management, report organization, scheduling support, and other operational tasks as assigned. This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.​ 

Job Skills

• ​​​Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments 
• ​Familiarity with remote monitoring platforms, dashboards, and communication systems (Preferred) 
• Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices 
• ​Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment 
• Ability to communicate professionally and compassionately with clients, caregivers, and internal teams 
• ​Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately 
• ​Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams 
• ​Strong attention to detail with the ability to maintain accurate documentation and follow-up records 
• Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools 
• ​Ability to identify and escalate non-clinical concerns appropriately while maintaining clear communication with nursing leadership 
• Ability to provide basic troubleshooting for LumiLink clients' iPads and RPS device support.​​ 

Job Description

Customer Focus 

• Conduct timely outreach to clients regarding missed vitals or adherence alerts received through the LumiLink dashboard, ensuring a responsive and supportive client experience 
• Provide professional, courteous, and supportive communication while assisting clients with adherence-related follow-up activities 
• Maintain positive and professional relationships with clients, caregivers, and internal teams through responsive communication and follow-through 

Communicates Effectively 

• Serve as a point of contact for adherence-related outreach and non-clinical follow-up activities 
• Communicate and document client interactions, responses, and follow-up actions clearly and accurately within designated systems and workflows 
• Communicate relevant updates to nursing leadership and internal teams in a timely, professional, and organized manner 

Collaborates

• Partner with nursing leadership and internal support teams to coordinate adherence follow-up activities and operational tasks 
• Collaborate with technology support teams by submitting and tracking tickets related to client device or connectivity concerns 
• Coordinate with internal teams regarding client status updates, including hospitalization notifications, refusals, or temporary absences from the home 

Tech Savvy 

• Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities 
• Navigate multiple systems and platforms to manage outreach activities, documentation, and follow-up tasks efficiently 
• Utilize Microsoft Teams, Outlook, and other digital tools to coordinate meetings, communications, documentation, and workflow activities 

Plans & Aligns 

• Coordinate adherence follow-up activities to support timely client outreach and operational consistency across the program 
• Organize reports, documentation, and operational records to support efficient program management and workflow organization 
• Coordinate operational workflows and administrative priorities across teams to support timely communication, task completion, and program efficiency 

Manages Complexity 

• Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously while maintaining accuracy and responsiveness 
• Navigate structured workflows and escalation pathways to ensure consistent handling of client responses and operational updates 
• Prioritize competing administrative responsibilities in a fast-paced remote healthcare environment while adapting to changing operational needs 

Ensures Accountability 

• Monitor adherence alerts and complete required outreach and documentation activities within established timelines 
• Ensure all client interactions, follow-up actions, and operational updates are documented accurately and consistently 
• Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements in all communications and operational activities

Earn $22/hour. 

Schedule - Monday-Friday 8:00 AM- 12:30 PM EST or 7:00 AM – 11:30 AM CT

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Associate's degree in ​​Business Administration, Healthcare Administration, Information Systems or a related field
• ​5 years of experience providing administrative and operational support for senior leadership​ in lieu of degree. 
• 1-3 years’ experience in healthcare administration, customer support, care coordination support, telehealth operation, Human Services, Behavioral Health

• Must reside in the following states TX, TN, LA, FL and be able to work Central Time.