Air Customer Service Agent, After Hours - REMOTE US

Princess Cruises, Holland America Line, and Seabourn offer world-renown vacations at sea to travelers around the globe. This is an opportunity to join a dynamic, unified organization as part of their highly experienced team in our corporate office.

We’re looking for an amazing Air Customer Service Agent, After Hours to fill this role. You will be joining the Travel Services team for a home-based position to cover duties while the office is closed.

Here’s a summary of what we are looking for in an Air Customer Service Agent, After Hours. Is this you?

Responsibilities

• Processes urgent air travel outside of business hours for shipboard officers, crew, guest entertainers, vendors, contractors, and shoreside employees, usually in cases where trips have been disrupted for unforeseen reasons.
• Provides excellent customer service and support for cruise guests that either have a disruption to their travel plans or require immediate assistance with flights to get from their homes to join their cruise or from the end of their cruise to get back home.
• Administers hotel and ground transportation arrangements for shipboard officers, crew and guest entertainers including creation/communication of hotel rooming lists and ground transportation manifests.
• Answers phone calls and monitors e-mails for shoreside travelers in need of urgent assistance outside of business hours (aka Corporate Travel), providing timely and accurate information.
• Finds the best combination of price, convenience, and comfort, and issues the resulting air tickets. Provides cross-function support to Company Travel team as needed, ensuring that overall department needs are met when coverage is needed.
• Follows all Company and department-specific policies and procedures during daily operations of the job.
• Any additional work-related duties as assigned by the supervisor or manager.

Requirements

• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
• This job normally requires 3 years of related experience in a travel agency, airline or wholesale travel agency
• Proficient in Microsoft Word, Excel, and Lotus Notes/Microsoft Outlook.
• Ability to work independently and think quickly.
• Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing.
• Flexible schedule that includes nights and weekends. After-hours team will need to be available for work, 6pm-6am M - F (9 hour shifts with 1 hour lunch), 5pm-6am S-S. Shift assigned will be anytime between those hours.
• Must be available for an initial 4-6 weeks, paid training period
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CO, CT, DE, HI, IA, KY, LA, ME, MS, MT, ND, NE, NV, NY, SD, VT, WA, WV, WY). 

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Base Hourly Range: $16.35 to $22.07. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.
Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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