Customer Fulfillment Manager (CFM)

Job Description Summary

The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (SAM & OM) driving operational excellence, budget adherence, and financial performance.

Job Description

Success in this role looks like:

• Own cost classification, billing and collections for assigned customer portfolio
• Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions.
• Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base.
• Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs
• Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
• Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys.
• Update and maintain input in GE’s OneSteam ERP system and WBS structure.
• Support SAM as needed in customer communication, outage closeout and customer relationship deliverables
• Serve as SME for financial elements of Outage Assistant (OA)

Who You Are:

• Knowledge & experience within the power generation services, industrial, manufacturing industry
• Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
• Strong quality background
• Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
• Proficient in IT systems with ability to learn and adapt to new systems quickly
• Good financial knowledge and commercial / contractual experience
• Demonstrated communication & organizational skills
• Strong interpersonal skills

Required Qualifications

• Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
• Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role

Additional Information

#LI-Remote - This is a remote position

Application Deadline: July 01, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $91,400.00 and $152,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on June 23, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.