Customer Service Specialist

Responsibilities

• Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values.
• Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary.
• Work closely with leadership on various operational and administrative tasks to support daily business operations.
• Conduct online research and gather information to support business initiatives, projects, and customer requests.
• Coordinate bookings, appointments, and other required operational activities.
• Accurately maintain customer records, documentation, and internal systems.
• Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience.
• Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team.
• Collaborate with cross-functional team members to ensure a seamless customer experience.
• Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.

Qualifications

Previous experience in a customer service, customer support, administration, personal assistant, or operations role.
Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously.
Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment.
Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks.
Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable.
A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities.
Experience working with US clients in a fast-response or on-call setup is highly advantageous.
Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients.
A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work.
Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.
 

Additional Information

• LevelUp has a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
• This is a fully remote position with a standard 40-hour fixed-schedule work week.
• Must be able to work full-time during US hours, specifically 9:00 AM – 5:00 PM Pacific Standard Time (PST) and be quick to respond.
• The exact work schedule depends on the client that you are assigned to so having flexibility when it comes to schedule is important.
• HMO + 13th month pay