Customer Success Manager

Customer Success Manager

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. Acquire BPO
under the RingCentral account RingCentral).
Itʼs not everyday that you consider starting a new career. Weʼre Acquire BPO, and
weʼre happy that someone as talented as you is considering this role. First, a little
about our client: RingCentral is a $2 Billion+ annual revenue company with double
digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in
UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250
million annually to ensure their AI-enabled technology and platforms meet or
exceed the needs of customers.
RingSense AI is RingCentralʼs proprietary AI solution. Itʼs designed to fit the
business needs of customers, orchestrated to be accurate and precise, and built
on the same open platform principles that RingCentral applies to their core
software solutions.

Duties and Responsibilities:

• Has thorough knowledge of the organization’s products/ services.

• Has thorough knowledge of the RingCentral product and administration portal. 

• Identifies customer challenges and future needs and recommends the best RingCentral solutions to solve them.

• Manages the end-to-end customer journey post-implementation, focusing on seamless onboarding, continuous education, and renewal execution.

• Provides product training and advises on feature optimization.

• Ensure customers are utilizing the full suite of RingCentral features to maximize the value of their solution.

• Proactively contacts “at-risk” accounts and implements specialized save-strategies to protect MRR.

• Develops account-specific plans for contract renewals. 

• Collaborate and engage with partner sellers to ensure great customer experience. 

• Updates customer information on Salesforce.com. 

• Responsible for meeting/exceeding assigned MRR and activity targets. 

Desired Qualifications:

• Minimum 2 years of Technology Solution sales experience (UCaS, CCaS, SaaS and similar industries) 

• Administrator portal training experience 

• Excellent presentation and communication skills 

• Contract renewal and negotiation experience

• B2B sales experience. 

• Account management experience. 

• Preferably with experience in using SalesForce and/or other CRM tools. 

We offer all the work/life benefits you could ever want, (and none of the
micromanagement.)
● Work Onsite / Flexible work arrangement Hybrid Setup)
● Comprehensive HMO package (medical and dental)
● Personal Time Off Leaves
● Performance Incentive Commissions)
● Employee Assistance and Wellness Programs

RingCentralʼs work culture is the backbone of our success. And donʼt just take our
word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work
Culture by Comparably and hold local BPTW awards in every major location.
Bottom line: RingCentral is committed to hiring and retaining great people because
you power our success. RingCentral offers on-site, remote and hybrid work
options optimized for the ways we work and live now.
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud
unified communications and collaboration solutions. It is being serviced in the
Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500 staff
operating out of Class A offices in 16 locations across the Philippines, Australia,
the Dominican Republic, and the US, as well as from comprehensive
Work-from-Home environments, where client-permitted. We are one of the
fastest-growing BPO companies and Australiaʼs largest outsourcer to the
Philippines.
We have 15 years of experience delivering intelligent contact center and
back-office functions for global businesses across many industries including
telecommunications, banking and financial services, insurance, media, education,
and retail. We're recognized as being Safe, Flexible, and Innovative, giving our
clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level,
we're looking for strong candidates to join our team and partner with one of the
biggest cloud communications companies in the world - RingCentral. We value
our employees highly and, as such, offer excellent career development programs
and competitive compensation and benefits packages.
Acquire BPO is an equal opportunity employer that truly values diversity. We do
not discriminate based on race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
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processed with your prior consent and for the purpose of facilitating your
employment opportunities
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RingCentral, Inc. is a US-based company engaged as a global provider of cloud
unified communications and collaboration solutions. It is being serviced in the
Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.