Customer Success Manager (US working hours)

About MarketStar:  

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About the Customer Success Manager (US working hours):

Asana is a collaboration software helping every team in the world become more effective in working together and realizing their goals. Our team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork. We strive to help all customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

To support our rapidly growing customer base, we are looking for a Customer Success Manager to serve as an empathetic customer advocate, problem solver, and Asana consultant. As an Asana CSM member, you’ll support our growing customer base by conducting all live public webinars and some private trainings where you’ll have anywhere from 50-200 attendees from around the world joining your presentation. You’ll also host large 1:1 tailored training sessions for customers to further drive Asana adoption within their company during the most critical stages of their lifecycle.

You will leverage your deep product knowledge to consult and demo the product to our customer base, providing strong recommendations or best practices on how to best use Asana for their specific needs. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will facilitate a fun, professional, interactive experience for our customers to learn the fundamentals of Asana. To the management team, you will be a valuable liaison providing real-time customer feedback.

Location: Bulgaria (Remote)

What Will You Do?

• Deeply understand Asana and each customer’s business to serve as a product expert and trusted advisor. Leverage this knowledge to expertly guide customers in adopting workflows that maximize value and efficiency across the Work Graph.
• Lead impactful, time-bound workflow consultations and account-based enablement sessions. Collaborate with cross-functional teams to tailor engagements that align with account objectives and drive meaningful customer outcomes.
• Promote long-term adoption success and account growth by identifying and sharing opportunities to better address customer challenges, playing a strategic, sales-minded role during engagements.
• Design and deliver high-impact workshops, interactive enablement sessions, and custom training that drive adoption and engagement across diverse customer segments.
• Manage competing priorities and multiple customers, delivering timely, tailored solutions and leveraging our suite of existing resources to scale effort and impact.
• Serve as a valued voice of the customer by proactively uncovering and communicating trends and insights to management.
• Provide support with technical integration and API related questions, and partner closely user operations and technical services teams to unblock and improve the customer experience.

What Will You Need to Succeed?

• 4+ years of experience in customer onboarding, enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Fluency in English.
• Proven track record of leading impactful enablement sessions and initiatives that drive adoption, revenue retention, and engagement across diverse customer segments.
• Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make our customers, company, team, and yourself successful. Customers and the Asana team can count on timely and valuable output and communication.
• Customer-centric. You’re genuinely passionate about helping customers, serving as an advocate for their success by leading impactful, engaging sessions and synthesizing valuable feedback on their behalf back to our product team.
• Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work.
• Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership. You’re able to communicate confidently & concisely no matter the attendee size (Ave.10-200 attendees).
• Soft sales skills are preferred for upselling and recommending additional services that would benefit the customers' overall adoption, growth, and retention of Asana
• Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business
• Tech-savvy with a passion for technology and the ability to learn, comprehend and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems or software's simultaneously such as CRMs, communication platforms, project management platforms, etc. preferred

What We Offer?

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Remote or Hybrid work
• Additional Health Insurance
• Mental health program
• MultiSport card
• Access to our company library of 50+ hours of sales video trainings
• Access to learning platform SkillSoft - Business, Design, & Tech online courses
• Work computer

Compensation range: €30,756.00 - €36,907.00 Gross per Year

This is a #MarketStarBulgaria position.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.