Customer Trainer

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

We’re looking for a strong communicator and educator who excels at simplifying complex ideas to develop impactful training content and programs for our customer-base. The ideal candidate will thrive in a fast-paced environment and be results-driven. They must have a passion for creativity, collaboration, content creation and communications. You will be responsible for setting up our new brokers for success through educating on SmithRx products and platform, including savings programs and opportunities, reports and data such as QBR’s, invoicing, rebates, self-service products, and the SmithRx value proposition. You will be working within our Customer Success team supporting client “activation” to ensure they fulfill their potential as a SmithRx partner. 

This role reports to the Manager of Client Training and Enablement and will be responsible for executing on strategies to enable our Clients (brokers and partners) and Customer Success teams to effectively communicate SmithRx’s value proposition and platform.

What you will do:

• Overall responsibility for successful planning, execution, monitoring, and driving post-sales client learning; this individual is expected to spend time in front of clients and partners as well as internal teams, which may include travel to on-site meetings.
• Determine and evaluate client training needs, then work with marketing to design and deliver training and materials to ensure all of our brokers and groups understand the SmithRx offering
• Collaborating with organization units and internal/external Subject Matter Experts (SMEs) to design training programs aligned with competencies and strategic learning opportunities
• You will create, design and execute enablement training for our clients and customer success teams, in a variety of environments.
• Support the implementation and adoption of existing programs and tools and adoption of new programs and tools through training and education.
• Perform administrative tasks such as scheduling classes, setting up systems and equipment, and coordinating enrollment
• Effectively communicate updates with internal teams and leadership to ensure successful implementation of content, as well as to foster cross-project collaboration and continuity
• Ensure all milestones and learning objectives are met/delivered on time, within scope and budget
• Track and regularly report on key training metrics to determine the effectiveness of all training and development programs
• You will gather feedback from the business to consistently improve enablement efforts
• Ability to accommodate different learning styles and engage the audience with proven build-upon learning methodologies
• Develop strong relationships and an ability to partner with client stakeholders to drive ownership and product adoption
• Requires up to 40% travel

What you will bring to SmithRx:

• Bachelor’s Degree or equivalent
• 5+ years’ experience in customer success and client education success or enablement experience required
• Comfortable with curriculum definition, training content development, and delivery of course material via pre-recorded sessions, in-person, and virtual instructor led online training.
• Excellent cross-functional relationship management skills
• PowerPoint expert in creating visually appealing partner facing presentations.
• Proactive, creative, self-disciplined, and the ability to think strategically.
• Confident speaking with a range of people in different roles and the ability to adapt to varying environments.
• Excellent project management, and problem-solving skills
• Ability to manage multiple and shifting priorities in a fast-paced and challenging environment
• Demonstrates energy, enthusiasm, and passion with the ability to inspire others

What SmithRx Offers You: 

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits 
• 401(k) Retirement Savings Program 
• Short-term and long-term disability
• Discretionary Paid Time Off 
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits 
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities