Delivery Operations Manager - Token Factory

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical.

We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.

You’re welcome to work remotely from Europe.

Your responsibilities will include:

Post-Sales Operations

• Own day-to-day operational processes across active PoCs and production customers
• Ensure seamless transitions from PoC to production without loss of context
• Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
• Define cleanup processes for customer offboarding and scope reductions
• Triage incidents together with SA and Support, maintain clear escalation paths

Customer Lifecycle & Commercial Operations

• Support transitions to new legal entities, updated contracts, and SKU changes
• Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
• Align post-sales processes with broader Nebius Cloud standards
• Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production

Operational Visibility

• Maintain a single source of truth on customer health, active workloads, and contract status
• Track upcoming renewals, capacity changes, and operational dependencies
• Surface risks early and drive resolution across teams

Cross-Functional Coordination

• Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
• Run structured operational reviews
• Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers

Automation & Tooling

• Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
• Identify where manual processes can be replaced with tooling

We expect you to have:

• Experience in cloud, AI, or SaaS operations
• You are comfortable working across sales, legal, finance, and engineering teams
• You bring structure without adding bureaucracy
• You are proactive in surfacing risks and improving execution
• You can hold a conversation with a technical team without getting lost

What success looks like:

• Active PoCs and production customers are visible and tracked
• Transitions to production are structured and predictable
• Commercial and operational changes reach customers without friction
• Cross-team delivery clarity improves over time

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.