Engineering Manager

Job Category

We are seeking an Engineering Manager to lead the technical side of our platform engineering, integrations, and customer delivery experience. This role is critical to helping customers successfully integrate with our SaaS platform while enabling cross-functional teams to execute on complex, technical initiatives.

As an Engineering Manager, you will act as the primary technical leader across Engineering, Sales, Business Development, Account Management, and Operations. You will drive platform capability, provide real-time technical guidance, and elevate documentation and processes as we scale.

This role is ideal for someone who enjoys being collaborative, deeply technical, and highly solution-oriented—while also influencing how the engineering organization operates internally.

Responsibilities

Technical Leadership & Delivery

• Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process
• Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints
• Lead technical reviews and tailored solution discussions aligned to customer and product requirements
• Answer complex technical questions live to remove blockers and accelerate execution
• Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps

Platform & API Subject Matter Expertise

• Serve as the internal and external SME on our SaaS platform, APIs, integrations, and supported workflows
• Advise customers and internal teams on best-practice integration approaches and implementation strategies
• Support Business Development by clearly communicating carrier availability, supported programs, and technical feasibility
• Collaborate with Engineering to confirm technical requirements, edge cases, and delivery timelines

Integration Support & Technical Triage

• Act as an escalation point for integration-related issues, reducing friction across Account Management, Operations, and Engineering
• Help define, support, and improve SLAs for technical tickets and customer integrations
• Identify recurring integration issues and drive root-cause resolution with Engineering
• Streamline technical workflows to reduce back-and-forth and improve time-to-resolution

Documentation, Enablement & Scale

• Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources
• Analyze common integration questions and convert them into scalable documentation and knowledge-base content
• Improve internal enablement by aligning Sales, AMs, and Ops on accurate technical messaging and expectations

Cross-Functional Leadership

• Partner closely with Engineering to align technical realities with customer-facing messaging
• Provide feedback on product gaps, integration friction, and roadmap risks
• Support clearer communication around product changes, launch timelines, and roadmap updates

Requirements

• 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment
• Strong experience with APIs, integrations, and technical system design
• Proven ability to explain complex technical concepts to both technical and non-technical audiences
• Experience supporting customer integrations, implementations, or onboarding
• Excellent written and verbal communication skills, including technical documentation
• Highly organized, proactive, and able to operate independently in ambiguous environments

Nice to Have

• Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms
• Familiarity with carrier integrations or complex third-party ecosystems
• Experience creating presales architecture diagrams or technical enablement materials
• Exposure to ticketing systems and SLA-driven support models

The expected salary range for this position is $130,000 USD to $155,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company's compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company's standard employee benefits programs, which currently include health care benefits; retirement benefits; the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); and any other tax-reportable benefits.

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