Office Admin

Customer Care & Administrative Coordinator (Remote)

TruBlue of Delmarva is seeking an organized, energetic, and customer-focused Customer Care & Administrative Coordinator to join our growing team. This position plays a vital role in ensuring every customer receives exceptional service from their first phone call through project completion.

We're looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in staying organized. If you're a self-starter with excellent communication skills and a passion for providing outstanding customer service, we'd love to hear from you.

Responsibilities

Customer Service
- Answer incoming phone calls and respond to customer inquiries professionally and promptly.
- Respond quickly to web leads from Google, Thumbtack, and other marketing sources.
- Schedule estimates and service appointments using Housecall Pro.
- Confirm upcoming appointments and communicate schedule changes with customers.
- Conduct customer satisfaction follow-up calls after completed projects.
- Request Google reviews and maintain positive customer relationships.

Sales & Office Support
- Follow up on outstanding estimates and assist in converting leads into booked jobs.
- Maintain accurate customer records and job notes within Housecall Pro.
- Assist with invoicing, collecting deposits, and tracking customer communications.
- Coordinate calendars for the owner and project managers.
- Support daily office operations and administrative tasks.

Marketing Support
- Coordinate social media content and before-and-after project photos.
- Assist with email marketing campaigns and customer newsletters.
- Help maintain our online reputation by monitoring reviews and customer feedback.

General Administration
- Organize digital files and maintain accurate records.
- Assist with purchasing office supplies and coordinating vendors when needed.
- Continuously improve administrative processes and workflows.
- Perform other administrative and customer service duties as assigned.

Qualifications

- High school diploma or equivalent required.
- Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Comfortable multitasking in a fast-paced environment.
- Friendly, positive, and professional demeanor.
- Strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office and Google Workspace.
- Experience with CRM or scheduling software (Housecall Pro experience is a plus but not required).

Preferred Experience

Experience in one or more of the following industries is highly desirable:
- Home services
- Construction
- Property management
- HVAC
- Plumbing
- Electrical
- Restoration
- Insurance or real estate offices

What Success Looks Like

The successful candidate will:
- Answer customer inquiries promptly and professionally.
- Respond to new leads within minutes whenever possible.
- Help keep our schedule organized and efficient.
- Deliver exceptional customer experiences.
- Maintain accurate records and follow-through on every customer interaction.
- Contribute to the continued growth of our company.

About TruBlue of Delmarva

TruBlue of Delmarva is a locally owned, veteran-owned home services company providing handyman, painting, remodeling, and home maintenance services throughout the Delmarva Peninsula. We are committed to delivering exceptional craftsmanship, outstanding customer service, and honest communication on every project.

We believe our employees are our greatest asset. We foster a supportive team environment where initiative, professionalism, and customer satisfaction are recognized and rewarded.

Benefits

- Competitive hourly pay
- Flexible schedule
- Paid training
- Paid time off (eligible employees)
- Opportunities for advancement as the company grows
- Supportive team environment
- Remote position
- Performance-based bonuses and incentives

If you're looking for an opportunity to make a meaningful impact with a growing company that values integrity, teamwork, and exceptional customer service, we'd love to hear from you.

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