Partner Strategy and Delivery Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

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📍UK Remote (with essential travel to our global offshore sites) | 💰£51,200 - £64,700 + Incentive Awards + Benefits ✨

Our Global Ops Team ⭐️

At Monzo, our customers should receive great service regardless of where it is delivered. Turning our partner estate direction into successful outcomes requires clear programme design, coordinated delivery and strong ownership across teams and partners.

The Partner Strategy and Delivery Manager exists to determine how agreed priorities will be tackled. You will turn a strategic focus area or business outcome into a clear programme approach, define what needs to happen and lead the work through delivery, stabilisation and handover.

Delivery is expected at every level within the pillar. In this role, most of your time will be spent designing how an agreed priority will be tackled and leading the resulting project or programme.

You will contribute evidence and recommendations that can influence future priorities, and you will remain sufficiently close to the detailed delivery to ensure the approach works in practice.

🔑 You’ll play a key role by...

Programme design and definition

• Programme strategy & scoping: Translate strategic objectives into clear, actionable delivery roadmaps—defining scope, workstreams, sequencing, success metrics, and required analytical inputs for complex initiatives.
• Integrated planning & governance: Establish end-to-end plans, milestones, and proportionate governance models to manage dependencies, guide cross-functional inputs, and maintain clear stakeholder visibility.
• Agile adaptability & BAU transition: Design implementation, stabilisation, and handover strategies from kickoff, dynamically adapting programme parameters as business conditions evolve to ensure seamless transition to BAU.

Analysis, recommendations and business cases

• Problem structuring & root cause analysis: Deconstruct ambiguous strategic issues into clear workstreams, synthesising operational data, partner insights, and team findings to isolate systemic estate themes from domain-specific matters.
• Holistic solution design: Evaluate estate-wide processes, services, and locations to build practical, evidence-based options that clearly articulate trade-offs, operational impacts, and strategic pathways forward.
• Business case ownership: Own the development of robust business cases, thoroughly detailing customer value, financial costs, operational benefits, dependencies, risks, and counterfactual impacts.
• Product & Tech integration: Partner with Product and Technology leads to design system and process optimisations that maximise operational efficiency, customer experience, and commercial return.
• Executive decision support: Author high-impact program proposals, decision papers, and leadership presentations to drive clarity and enable informed executive decision-making.

Programme delivery

• End-to-end delivery & cross-functional coordination: Lead complex programmes from kickoff through to realised outcomes, serving as the primary point of contact coordinating workstreams, dependencies, and key decisions across Global Ops, GCOO, and partner organisations.
• Partner alignment & hands-on leadership: Direct partner working sessions to set delivery expectations, maintaining active hands-on involvement in critical path tasks while constructively challenging delays and ownership gaps.
• Governance, risk & benefit tracking: Embed customer, risk, regulatory, and resilience standards throughout programme design, continuously tracking performance against target metrics and adjusting execution to guarantee benefit realisation.
• Stabilisation, BAU transfer & post-implementation review: Oversee implementation and stabilisation through to formal BAU handover—ensuring documented ownership and metrics—and conduct post-delivery reviews to capture strategic learnings for future initiatives.

Team and portfolio contribution

• Matrix leadership & coaching: Guide more junior colleagues across program workstreams, providing clear strategic context, quality assurance, and constructive coaching while empowering autonomous delivery.
• Pillar standards & strategic insight: Share emerging risks, dependencies, and themes with the Strategy Lead while contributing to consistent, pillar-wide governance, business case, and benefit-tracking frameworks.
• Cross-operational execution & mobility: Lead ad-hoc cross-functional initiatives across teams and partners, traveling periodically across UK and international locations to support discovery, sourcing, mobilisation, and stabilisation.

🤩 We’d love to hear from you if…

• Significant experience designing and delivering complex projects or programmes across multiple teams, stakeholders and external partners.
• Essential experience working with outsourced operations, suppliers or third party partners.
• Ability to travel within the UK and internationally when required. We currently have sites in India, Romania and South Africa, with plans underway for the EU.
• Proven ability to take an agreed strategic priority or ambiguous problem and turn it into a clear programme approach and route to delivery.
• Strong programme design and delivery skills, including scope definition, workstream design, planning, governance, risk management, dependency management, success measures and handover.
• Experience setting meaningful programme outcomes, measures and expected benefits and monitoring delivery against them.
• Strong analytical and problem solving skills, with the ability to bring together quantitative and qualitative evidence and turn it into a clear recommendation.
• Experience developing or owning high quality business cases, proposals and decision materials.
• Sound commercial and operational judgement, with the ability to balance customer outcomes, quality, risk, resilience, flexibility, cost and long term value.
• Proven ability to influence leaders, operational teams and external partners across organisational boundaries.
• Strong stakeholder leadership skills, with the ability to create clarity, resolve ambiguity and maintain momentum across a complex programme.
• Confidence leading partner conversations and constructively challenging missed commitments or weak outcomes.
• Excellent written and verbal communication skills, including the ability to structure complex information into clear proposals, papers and presentations.
• The ability to coordinate and challenge the work of others while coaching and supporting less experienced colleagues.
• Strong organisation and prioritisation skills, with the ability to manage changing priorities and several dependencies without losing focus on the intended outcome.
• Experience working in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control.
• A collaborative and challenging approach, with the confidence to question assumptions, address difficult issues and bring stakeholders together around a clear outcome.
• Experience within financial services, global operations, partner estate planning, mobilisation, transition or Product and Technology enabled operational change would be particularly valuable.

🌈 The application journey has 4 key steps:

• Application questions
• 30 minute Recruiter Call
• Practical take-home task
• Competency-based interview around Stakeholders and Values

🙌 What’s in it for you

💰 £51,200 - £64,700 + Incentive awards + Benefits ✨

📍Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits.

Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com

🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Applications will close once a sufficient number of high-quality submissions are received, so early application is strongly encouraged.

#LI-REMOTE #LI-NEM

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Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊