Sales Development Representative

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.

We are always looking for Sales Development Representatives and we would enjoy hearing from you! Submit your resume and our Recruiting Team will review it. When an opportunity arises, and if there is a fit, you will hear from us. This means that you will only hear from us in case we have an opportunity that matches your profile.

The SDR, Strategic Accounts is responsible for generating new business opportunities across both prospective and existing customer accounts. The role focuses on strategic account development, identifying high-value opportunities within complex organizations and creating meaningful engagement with the right stakeholders.

For prospective accounts, the SDR owns outbound prospecting efforts to identify and create new opportunities within high-priority strategic accounts. This includes researching accounts, identifying key stakeholders and buying groups, leveraging intent and account signals, and developing personalized outreach that creates meaningful sales conversations.

For customer accounts, the focus shifts toward expansion. The SDR partners closely with Account Directors and other customer-facing teams to identify whitespace, new teams or business units, additional use cases, and other signals that may indicate an opportunity for growth. The SDR helps create new relationships within existing customers and generates qualified expansion opportunities for the account team.

Across both motions, the SDR is expected to take an account-based approach rather than simply prospecting individual contacts. This means understanding the broader organization, mapping relevant stakeholders, identifying business priorities and potential use cases, and coordinating outreach across multiple personas where appropriate.

The role also supports strategic account planning by surfacing relevant insights, engagement signals, and prospect intelligence that can help Account Directors prioritize where to focus their efforts.

Core responsibilities include:

• Prospect into high-priority strategic accounts to create net-new business opportunities.
• Identify and engage decision-makers, influencers, champions, and other members of relevant buying groups.
• Develop account and stakeholder maps to understand organizational structure, priorities, and potential opportunities.
• Research and leverage intent, engagement, organizational, and other account-level signals to prioritize outreach.
• Create personalized, multi-channel prospecting campaigns tailored to the account and stakeholder.
• Identify expansion opportunities within existing customers, including new teams, departments, business units, and use cases.
• Partner with Account Directors on account strategy, whitespace identification, and coordinated outreach.
• Generate qualified meetings and opportunities that align with the strategic account's potential and business priorities.
• Maintain accurate account and contact intelligence in Salesforce and relevant sales development tools.
• Provide Account Directors with actionable prospect intelligence, including organizational changes, initiatives, pain points, and relevant buying signals.
• Contribute to strategic account plans and broader ABX initiatives across priority accounts.

What you will bring:

• At least 1+ years in a client-facing role
• Excellent organization, prioritization, and communication skills
• Able to work independently in an entrepreneurial environment; adaptive to change
• Track record of exceeding goals based on defined KPIs
• A passion for generating new business
• Willingness to work in a collaborative work environment with multiple stakeholders
• Highly motivated, disciplined, and reliable
• Intellectually curious, always willing to learn and continuously improve

What is nice to have:

• Software as a Service (SaaS) experience preferred
• BA/BS in a related field, or equivalent work experience
• Experience working in Salesforce, Outreach, Vidyard, Sales Navigator or other sales management software
• Experience working with F500 companies

Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the Dscout team, you will get:

• A strong and competitive compensation package with a built-in bonus and equity program.
• An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
• An education stipend to support your growth & development, and a remote work stipend.
• A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.

Dscout participates in the E-Verify program in certain locations, as required by law.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM