Senior Director, Client Success

Our Company:  

Start your next chapter at Revecore! For over 25 years, we’ve been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

As part of our team, you’ll be rewarded with: 

• Comprehensive medical, dental, vision, and life insurance benefits from the start of your employment 
• 12 paid holidays and flexible paid time off
• 401(k) contributions
• Employee Resource Groups that build community
• Career growth opportunities
• An excellent work/life balance 

Location: Remote – USA

As Revecore’s Senior Director, Client Success, you will: 

Manage Revecore’s most strategic and complex client relationships. This role ensures strong partnerships, oversees client performance, and leads recovery strategies for at-risk engagements. You will manage strategic client relationships and lead action plans when performance challenges arise. Additionally, you will work closely with assigned executive sponsors, keeping them informed of client performance, risks, and opportunities and engaging them when executive involvement is needed.

The Role:

• Manage a portfolio of strategic and complex clients
• Serve as executive relationship owner for key client stakeholders
• Provide regular updates to assigned executive sponsors
• Engage executive sponsors when strategic support or escalation is needed
• Lead development and execution of action plans for at-risk clients
• Coordinate recovery strategies with Operations and leadership
• Track client health indicators within CSP or Salesforce
• Demonstrate Revecore value through strategic reporting
• Identify service expansion opportunities
• Mentor Directors and Client Success Managers
• Support long-term client retention through proactive partnership management

You’ll be successful if you have: 

• Minimum 8 years of revenue cycle services account management within the healthcare industry
• Experience managing large and complex hospital client relationships 
• Strong financial and operational analysis skills 
• Executive-level communication and presentation skills 
• Ability to travel as needed (up to 25%)

Work at Home Requirements: 

• A quiet, distraction-free environment to work from in your home.
• A secure home internet connection with speeds >20 Mbps for downloads and >10 Mbps for uploads is required. 
• The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply. 

Must reside in the United States within one of the states listed below:

Alabama, Arkansas, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts Michigan, Minnesota, Mississippi Missouri, Nebraska, New Hampshire North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia and Wisconsin