Senior Director, Professional Services

About Keyfactor

Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other. We move fast, think big, and show up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!

Title: Senior Director, Professional Services

Location: United Kingdom (Remote)

Experience: Managerial

Job Function: Professional Services

Employment Type: Full-Time

Industry: Cost of Goods Sold

Travel Requirements: 25%

About the position

The Senior Director of Global Professional Services, provides visionary leadership in Global Professional Services, driving strategic initiatives and overseeing transformational projects. Builds key executive relationships, ensures financial health, establishes global standards, drives innovation, and fosters a culture of high performance and continuous improvement throughout the organization.

Job Responsibilities

• Provide visionary leadership for the entire Global Professional Services organization, driving strategic initiatives and organizational growth.
• Develop and execute long-term strategies to enhance service delivery, customer satisfaction, and business performance.
• Lead a team of Directors, ensuring alignment with organizational goals and strategic objectives.
• Drive large-scale transformation initiatives to improve operational efficiency and service quality.
• Build and maintain relationships with key executive stakeholders, both internal and external.
• Oversee the financial health of the Professional Services organization, ensuring sustainable growth and profitability.
• Represent the organization in top-tier customer engagements, industry conferences, and executive briefings.
• Establish and enforce global standards, processes, and best practices for project delivery.
• Drive innovation and the adoption of cutting-edge technologies to stay ahead of industry trends.
• Ensure global compliance with regulatory requirements, industry standards, and contractual obligations.
• Champion a culture of high performance, accountability, and continuous improvement across the entire organization.

Minimum Qualifications, Education, and Skills

• Bachelor's degree in a relevant field such as Computer Science, Information Technology, Business Administration, or equivalent experience.
• Deep knowledge in a technical, MSP, or software consulting capacity with commiserate leadership experience.
• Capability to lead organizational change, influence company-wide strategy, and drive business growth.
• Complex reporting capabilities with Excel, or other BI software with the ability to use the data to effectively communicate and persuade an audience.
• Visionary leadership, advanced strategic planning, exceptional stakeholder engagement.
• Strong and effective communication skills in a consultative manner with customers and internal/external stakeholders.
• Advanced, methodical, and expedient business troubleshooting and problem-solving abilities without needing escalation to other leaders.
• Consistently speaks with confidence to technical, non-technical, and executive audiences internally and externally, effectively de-escalating any situation.
• Demonstrates advanced interpersonal communication and writing abilities with autonomy.

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Compensation

Salary will be commensurate with experience. 

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas. 

Here are just some of the initiatives that make our culture special:  

• Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
• Comprehensive benefit coverage globally.
• Paid Parental Leave is available to new parents. Structure varies based on regional/government requirements. In regions where government-paid leave doesn’t exist, like in the U.S., the company offers generous paid parental leave, along with comprehensive adoption and fertility support.
• Competitive time off globally.
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
• The Keyfactor Alliance Program to support DEIB efforts.
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
• Monthly Talent development and Cross Functional meetings to support professional development.
• Regular All Hands meetings – followed by group gatherings.

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:  

Trust is paramount.  

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.  

Customers are core.  

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.  

Innovation never stops, it only accelerates.  

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.  

We deliver with agility.   

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.  

United by respect.   

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.  

Teams make “it” happen.  

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.  

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities. 

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.

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