Senior Manager, Global Technology Practices

Role: We are looking for a Senior Manager, Global Technology Practices to join our Professional Services department. This is a Remote Global role, reporting to the Sr Director, Customer Success Engineering. The Senior Manager, Global Technology Practices is responsible for leading the team of Practice Architects who sit at the tip of the spear for Professional Services delivery. 

This role owns the Plan, Design, and Implement (PDI) phases of the PDIOO lifecycle, the operational engine behind how PS engages on new, complex, and high-priority customer projects worldwide. This role serves a dual mandate: driving utilization through direct project delivery and scaling PS capability through practice development of the content, collateral, reference architectures, and delivery frameworks that enable the PS field to operate consistently and at quality across AMS, EMEA, and APJ.

What you’ll do (Role Expectations)

• Lead and develop a globally distributed team of Practice Architects and Senior Practice Architects, providing direction, line management, and professional growth planning
• Own the PDI phases of PDIOO across the Practice Architect team, ensuring delivery engagements are structured, technically rigorous, and executed to quality standards
• Own the production and lifecycle of all practice content required to scale PS delivery in the field, including playbooks, solution guides, reference architectures, and enablement materials
• Maintain sufficient depth across the product portfolio and zero trust architecture to engage credibly with Practice Architects, PS Leadership, and cross-functional stakeholders
• Act as the primary interface between the Global Technology Practices team and PS Leadership, PS Consultants, and CSE Leaders while managing cross-functional dependencies

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Proven experience building and leading globally distributed teams of technical architects or professional services consultants
• Deep technical capability in zero trust architecture and enterprise-scale technology deployments
• Demonstrated success balancing a dual mandate of project delivery and practice content creation
• Exceptional cross-functional collaboration and stakeholder management skills with the ability to hold teams accountable for commitments

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience managing technical delivery practices within a high-growth SaaS or cybersecurity environment
• Track record of designing and launching global enablement programs that measurably improve field delivery quality

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