Senior Product Manager

What you can expect

Responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience, boost customer value, and grow revenue. This role emphasizes data-informed decisions and contributes significantly to strategic goals. Ideal for someone with expertise in eCommerce practices, user growth, activation, experimentation, and monetization strategies aimed at maximizing value.

About the Team

We're the team dedicated to building and evolving our eCommerce experiences and platform for customers and partners. We're passionate about empowering solopreneurs and small businesses with the tools they need to build and grow their businesses, connecting them through exceptional online shopping experiences.

Responsibilities

• Developing and executing the eCommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights.
• Driving user acquisition and activation, focusing on conversion rates and trial-to-paid conversions.
• Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross-sell, and optimizing pricing and packaging options.
• Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities.
• Leading the end-to-end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration.
• Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising.

What we're looking for

• Bring 8+ years of product management experience focused on eCommerce platforms, CRM integrations, and marketing automation tools.
• Show applied knowledge of eCommerce best practices, user experience design, conversion optimization, and payment gateways.
• Understand SaaS business models, customer lifecycle management, and subscription-based revenue.
• Use data to interpret results, identify trends, and make well-reasoned, data-informed decisions.
• Work effectively with technical teams and explain technical trade-offs.
• Communicate clearly in writing and verbally across teams.
• Hold a Bachelor's degree in a related field (e.g., Business, Marketing, Computer Science). MBA or equivalent experience welcome.

Salary Range or On Target Earnings:

Minimum:
$124,000.00

Maximum:
$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

06/24/26

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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