Senior Software Quality Engineer (Mexico Remote)

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

The Senior Software Quality Engineer (SSQE) plays a critical role in assuring quality (adherence to requirements and user experience) by testing the company's applications. This role shares ownership over moderate to complex architecture developments, including strategy, plan, framework, and solution development. The SSQE is responsible for creating automation frameworks from scratch, solving high complexity problems, developing Continuous Testing (CT) models, and acting as a Point of Contact (POC) for technical guidance across the product domain. They exhibit advanced, wide-ranging experience, using in-depth professional knowledge, acumen, and concepts to develop and resolve complex models and procedures creatively and effectively.

Responsibilities: 

• Defines, develops, and implements quality assurance best practices and procedures: test strategies, test plans, test cases, and other quality-related assessments for their Domain.
• Participates in all aspects of testing, including functional, regression, integration, and test planning.
• Works collaboratively with their team during all project stages to provide in-process testing results.
• Designs, writes, executes, and maintains automated and manual tests, as well as frameworks for UI tests.
• Augments development teams by enhancing test coverage where needed.
• Investigates, records, triages, and tracks defects, and verifies their fixes.
• Participates in code releases and the code review process.
• Stays up-to-date with new testing tools and test strategies.
• Provides leadership, guidance, training, and mentoring to implement quality validations and initiatives for the domain.
• AI Integration: Leverages generative AI coding assistants to optimize framework scripting, and implements prompt engineering methodologies to draft automated test workflows and generate scalable test datasets.

Qualifications

• Experience: 6+ years of related professional experience.
• Computer science degree or demonstrable experience.
• Technical Expertise (High): UI Web Automation, UI Desktop Automation, UI Web/Mobile/Desktop Functional/Manual, STLC & QA Concepts, Test Planning and Strategizing, Management of Test Data. Proficient on OOLPs and test frameworks like: Selenium (Mandatory) and Playwright (desired).
• Technical Expertise (Medium-High): CI/CD/CT (Jenkins, Git, etc.), UI Mobile Automation, AWS (S3, Lambda, EC2, CloudWatch), Agile (Scrum & Kanban), Test Management. API Automation, API Testing (Manual).
• AI and Modern QA Competency (Medium-High - Mandatory): Practical application of Generative AI tools (e.g., Copilot, ChatGPT) for script generation and maintenance, test documentation, and failure logs analysis. 
• Problem Solving: Proven ability to understand and work on complex issues requiring in-depth evaluation of variable factors, exercising judgment in selecting methods and techniques.
• Impact: Capacity to assist in designing functional plans to prevent critical delays and production bugs.
• Collaboration: Networks effectively with key contacts outside their immediate area of expertise. Acts as a Technical Lead and Mentor, actively influencing development and QA peers to adopt modern quality standards, participate in incident reviews, and champion a shared-ownership culture for code quality.
• Nice to have experience with accessibility and performance testing.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

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