Solution Consulting Lead

Location: This role is remote within Australia, with a preference for candidates based in or near Brisbane due to customer proximity and travel.

Travel Percentage: Travel approximately 40% - 50% to customer sites

Employment Type: Full-Time; Salaried Permanent Position

Reports To: Director, Industry 4.0 & Operational Excellence

Compensation: Base Salary, Bonus, Stock Options, Medical Allowance

Job Description

About Us

Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office and assets together. The company uniquely unlocks all aspects of an enterprise's work management processes with its flagship patented no-code connected worker platform and integrated suite of apps that tightly integrate with enterprise ERP's, enterprise asset management (EAM) and asset performance management (APM) systems. The platform empowers operators, maintenance and warehouse teams to seamlessly collaborate and communicate to carry out work identification to work management workflows. Today, Innovapptive serves some of the world's largest asset intensive customers and helps them attract and retain the best talent with it's platform's end to end digital solutions to improve operational efficiencies, safety, compliance, asset uptime, and reliability. Innovapptive is headquartered in Houston, TX, with a Global Center of Excellence in Hyderabad, India and offices in Australia.

 

We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!.

 

Recently in May 2023 Innovapptive raised a Series B investment led by Vista Equity Partners ("Vista"), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Existing investor Tiger Global Management also participated in the round. Vista is a leading global investment firm with more than $96 billion in assets under management as of December 31, 2022. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees.

 

The Role

The Solution Consulting Lead ANZ is a senior role within the Professional Services organization, responsible for leading solution consulting and value realization activities across Australia and New Zealand. This role will focus on driving customer success through strategic solution design, industry-aligned best practices, and measurable business outcomes enabled by Innovapptive’s Connected Worker Platform.

The successful candidate will act as a trusted advisor to key customer stakeholders, ensuring the alignment of technology solutions to business value drivers. This position requires a strong blend of industry expertise, technical acumen, and leadership capabilities to guide both customers and internal consulting teams through the full lifecycle of solution delivery and value realization.

 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications: 

How You Will Make an Impact:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Leadership and Strategy: Provide strategic leadership for the Solution Consulting team, aligning efforts with overall business objectives.
• Solution Consulting Practice: Develop and execute a comprehensive solution consulting strategy, best practices and playbooks to drive revenue growth and client satisfaction.
• Team Management: Lead, mentor, and inspire a high-performing team of Solution Consultants.
• Team Culture: Foster a collaborative and innovative team culture that encourages continuous learning and development.
• Client Engagement: Work closely with clients to understand their business challenges, goals and help solution consulting team develop As-Is and To-Be Process Flows
• Sales Collaboration: Collaborate with the sales team to develop compelling and differentiated solutions that meet client needs and drive the highest value and impact.
• Industry Expertise: Deep understanding of asset intensive industries such as mining, metals, oil & gas, chemicals and utilities.
• Domain Expertise: Prior exposure to enterprise asset management, plant operations, and warehouse operations is a huge plus.
• Integration Expertise: Prior experience working with SAP EAM, IM/WM/EWM, IBM Maximo and APM systems such as AspenTech or GE Meridium. Provide technical expertise and guidance on system integrations.
• “Value/ROI” Focused Solution Design Development: Oversee the creation of detailed and impactful solution designs, ensuring alignment with client requirements, industry best practices and maximizing client’s ROI.
• Solution Architecture: Provide guidance on solution architecture, design, and implementation.
• Innovapptive's Value-Based Methodology: Rapidly learn Innovapptive’s value based solution design methodology, mentor, train and instill the “Value Based Solution Design” culture among the solution consulting teams.
• Value/ROI focused Solution Design Audits: Ensure the integration of value-based principles into solution consulting processes, minimizing gaps, and emphasizing the delivery of measurable value to clients.
• Collaboration with Cross-Functional Teams: Collaborate with other departments, including sales, product development, and product management, to ensure on-time and high-quality solution delivery to the customer.
• Pre-Sales and Customer Success Collaboration: Act as a liaison between Solution Consulting and Pre-Sales to drive alignment between sales, delivery and customer success.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to minimize solution design gaps, defect leakage, QA processes to measure the effectiveness, quality,  and success of the Solution Consulting team.
• Travel and Training: Travel 40% - 50% of the times at the customer sites for conducting design workshops and training
• Change Request Management: Oversee and coordinate the review, assessment, and execution of client change requests, ensuring alignment with project goals and budgets while minimizing disruptions.
• Timeline Management: Develop and maintain detailed deliverables timelines, ensuring deliverables are met on schedule and resources are effectively allocated. Proactively identify and mitigate risks to project milestones.
• Other duties as assigned.

What You Bring to the Team:

• Must be authorized to work in Australia for any employer without sponsorship.
• Bachelor’s degree in Engineering or Applied Science, or equivalent combination of education and relevant experience in asset-intensive industries is required.
• 5+ years of proven experience in a leadership role within Solution Consulting or a related field is required.
• 5+ years of strong understanding of industry-specific solutions and services. (i.e. O&G, Energy and Utilities, Manufacturing and Mining or similar industries)
• 5+ years of experience serving as a delivery/workstream lead, coordinating cross-functional contributors and driving outcomes through collaboration and influence.
• 2-3 years of prior experience working with SAP, IBM Maximo and/or APM systems is required.
• Experience implementing value-based methodologies, particularly Innovapptive's Value-Based Methodology.
• Strong experience of developing As-Is, To-Be processes and developing team competencies is required.
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Track record of successfully leading teams and driving business growth.
• Experience implementing value-based methodologies, particularly Innovapptive's Value-Based Methodology.
• Bachelor’s degree in engineering or science; Master's degree preferred.

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Innovapptive does not accept and will not review unsolicited resumes from search firms.