System Support Specialist

Description

Leidos and the Digital Sector has a current job opportunity for a System Support Specialist supporting NASA on the Cybersecurity and Privacy Enterprise Support Services Contract (CyPrESS). This position supports the Cybersecurity Infrastructure Team and will be working on our Risk Information Security Compliance System (RISCS) Team supporting an existing NASA Application.

POSITION SUMMARY:

Working on the CyPrESS contract, you will work with Project Managers, IT Security Leads, Network Engineers, and Information Assurance Professionals to develop and implement cybersecurity standards and procedures. You'll support analysis, design, and development of security features for key systems and support the integration and implementation of cybersecurity solutions for enterprise systems across NASA. You'll implement security measures to resolve vulnerability's, mitigated risks and recommend security changes to assets as needed. This position will require individuals who can occasionally support after hours work.

PRIMARY RESPONSIBILITIES:

• Review all tickets that are assigned to the RISCS team during the day and work. If the ticket needs escalating, then assign it to the appropriate team member.
• Act as content organizer for Agency RISCS Bi-Weekly Outreach meetings, capturing announcements, demonstrations, CR promotions, and Q&A for the RISCS user community.

• Provide clarifications to users during open forums to reduce user confusion.
• Change Request (CR) integration and governance support.
• Participate in the RISCS team and CCB forums where CRs are reviewed helping ensure guide content and user guidance stay aligned with decisions.
• Reflect promoted Change Requests in the Operations Guide so stakeholders have current, step-by-step instructions.
• Perform start of Business checks including checking Enterprise Service Desks tickets that have been escalated to the queue
  • Making sure there are no connectivity/availability issues in the application each morning.
  • Check Environment (Prod/Training/Development/Staging) to make sure each environment can be logged into.
  • Check the LDAP Sync status to make sure accounts were added or removed as normal.
  • Check each data feed in each environment to make sure that each feed ran correctly, if not, an email is sent to the team.
  • Delete hardware records that have been set to Delete Record.
• Complete monthly reports for ESD Tickets/Service Request
• Work closely with users through Teams on tickets or service requests that they may have submitted.
• Generate draft meeting agendas and forward to team to verify or add items as needed.
• Host Outreach meeting.
• Upload all presentations to appropriate websites.
• Update the website to reflect the current information from the meetings.
• Document operation guides, user manuals, training documentation and more.
• Perform testing for developers for updates that are being promoted to the system.

BASIC QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or a related field and 5-7 years of IT experience.
• 5+ years of experience troubleshooting applications and providing Tier 1 technical support to end users.
• 5+ years of experience identifying, documenting, and escalating support tickets to the appropriate technical teams when necessary.
• Thorough understanding of ticketing systems, being able to assign tickets, and ability to prioritize incidents.
• Ability to effectively communicate with customers and have excellent communication skills, patience, superior customer service, ability to articulate issues in a way that customers understand them.
• OPM Tier 2 or higher LOC, must be a US citizen and be able to achieve a public trust.
• Excellent Communication skills
• Ability to work with upper management and interface with the customer.
• Ability to work after hours, as needed.

PREFERRED QUALIFICATIONS:

• Experience working in the NASA or Enterprise environment.
• Experience with Archer.

CLEARANCE REQUIREMENTS:

• U.S. Citizenship is required.
• Ability to obtain and maintain PublicTrust clearance.

Note:

Please be advised that if you are moved to the interview stage, during the interview you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

September 24, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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