Account Manager

About Chili Piper

Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping revenue teams connect to buyers faster. We are a fully remote global team dedicated to solving interesting problems, helping others, and having fun.

We’re growing fast and we're ready to take over the world (in the most civil and appropriate way possible, of course).

***Currently only hiring in North America (US & Canada)***

Job Description

As a Mid-Market Account Manager at Chili Piper, your primary responsibility is to grow your book of business and ensure our customers are getting everything they need to make the most of their investment with Chili Piper. You are used to delivering value in competitive situations and enjoy working on products that drive the future of Sales and Marketing.

This is a sales-focused AM role. You should be excited about prospecting into your existing accounts and finding new opportunities for growth within your portfolio. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

You will work in tight partnership with the Customer Success team to:

• Discover cross sell opportunities and sell new products

• Facilitate setting outcomes and measurable objectives with the customer.

• Hold customers and Chili Piper accountable to delivering against success criteria

• Renew your portfolio of customers

• Engage across the customer's organization, including multi-threading, and work cross-functionally within Chili Piper to identify opportunities, risks, and present recommendations/ solutions.

• Take ownership for outcomes including risk management and mitigation, customer's value realization, and customer & Chili Piper's mutual success.

What You'll Do

• Cross Sell new products to existing customers

• Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us.

• Create expansion opportunities within different geographies/business units, additional sales seats, and new products.

• Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis.

• Leverage sales management tools like Salesforce and Gong to track sales activities.

• Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments.

• Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful.

• Work closely with the Customer Success team to ensure all onboarding and success criteria are being met.

• Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts.

What We're Looking For

• 3+ years of sales and/ or account management experience, working with mid-market or enterprise level sales cycles, preferably at a technology company and with a track record of top performance

• Experience using Salesforce CRM.

• The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers.

• Strong business acumen and comfort with presenting to, and establishing relationships with, senior level executives in mid-market-level companies.

• Technologically savvy and ability to learn and demonstrate new technology fast.

• Proven ability to achieve and exceed quotas and goals.

• The ability to work individually and collaborate within a team environment to achieve set goals.

• Ability to be a self-starter who takes initiative to learn and develop on their own, especially in a fully remote environment

• Exceptional verbal and written communications skills.

• Must be based in North America

Additional Skills

• Passion for Chili Piper Values of Help, Innovate, Have Fun.

• Ability to operate in a highly ambiguous and fast-paced environment

• Resourcefulness, creativity, and strategic thinking for troubleshooting problems.

• Self-motivated and self-directed; Fast learner.

• Strong English communication and documentation skills.

• Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently.

• Strong attention to detail and documentation.

• Comfortable in supporting and working with global customers across many time zones.

Additional Information

Why you'll love being a part of our team:

Our team loves Chili Piper because we’re building the company of the future. 

• Work with an immensely talented global team

• Work in a business that’s run fairly and transparently

• Competitive pay based on market rate wherever you live

• We lead by example--showing industry peers and leaders how to innovate, improve, and grow--while having fun

How we work:

• Freedom and flexibility. We’re a 100% distributed team working from around the world, and we've been fully remote since 2016. Our team members can work from wherever they want in the world, as long as they show up on our weekly all hands meeting on Zoom.

• Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.

• Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.

• Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.

The perks:

• Unlimited vacation (and we do mean it, and we do take it!)

• Generous health, dental, and vision insurance

• Any equipment/software/tech that you need to do your job

• Annual professional development stipend of $2,000 USD

• Equity - all Pipers receive stock options

• Annual company retreat for a week of bonding and adventure (previous retreat locations include Paris, Morocco, Tulum, Iceland, Ibiza, and India!)