USE THIS LINK TO APPLY: https://apply.workable.com/walter-careers/j/1FB85C85CC/
If you're ready to start your journey as a remote worker, this could be your opportunity! Leave that commute and call center cubicle behind!
You’ll handle calls, texts, and DMs from prospects, schedule appointments, and ensure a smooth client experience. Ideal candidates thrive in a high-volume, process-oriented, growth environment and enjoy connecting with clients. This is a script-driven role. During the call, you will follow the script word‑for‑word. If you dislike running proven scripts and prefer to “freestyle” or “make it your own,” this will not be a fit.
Brief Background
Our environment is built for ambitious appointment setters who want more:
More structure. More mastery. More confidence. More skill. More earning potential.
Less chaos. Not less accountability.
This is a high-accountability, KPI-driven environment:
- You’ll be on the phone and text most of your day.
- You’ll be measured on dials, contacts, bookings, and show rate.
- We rank performance and coach from real numbers, not feelings.
If you:
- Want total schedule flexibility or “work when you feel like it”
- Dislike scripts or prefer to change them based on comfort
- Are looking for a big guaranteed salary with low performance pressure
This will not be the right role.
General Overview
Daily Duties
- Run a word‑for‑word call script for the entire call, from greeting to booking, on every conversation. The only time you go off script is to answer a client’s specific question (e.g. directions, timing) or collect unique information. Any changes to wording are tested and approved by the Salon Director first.
- Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
- Creating follow up tasks in the CRM
- Booking appointments, rescheduling, and cancelling
- Calling no-shows to get them back on the calendar
- Communicating with hair stylists regarding client requests and scheduling needs
- EOD Reporting
Weekly Duties
- Weekly review meeting
- Review KPI targets, own your numbers, and bring data‑backed ideas to improve them (no freelancing on scripts or processes; changes go through a structured process).
Schedule: This is a full-time role, we want someone who will become an integral part of the team and is looking for an opportunity to eagerly learn and earn great commissions proportional to the value they provide to the team. This is your primary role, not a side gig. We expect a minimum 12‑month commitment
This is a full time role (40 hours per week) that must meet with the following schedule:
- Monday: 9 AM to 6 PM PST
- Tuesday: Off
- Wednesday: 9 AM to 6 PM PST
- Thursday: 9 AM to 6 PM PST
- Friday: 9 AM to 6 PM PST
- Saturday: 9 AM to 6 PM PST
- Sunday: Off
- 1 hour of break (30 min lunch, + 2 -15 min. or 1 -30 min. break)
- This schedule is fixed. If you need flexible or rotating hours, or plan to hold another job during these times, this role will not be a fit.
Requirements
- Language: Near native English & Spanish (bilingual).
- Location: Based in Latin America with
- Sales Experience: Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
- Communication: Confident, articulate, and friendly on the phone; extroverted personality.
- Emotional Intelligence (EQ): Able to read tones, detect hesitation, and proactively address it.
- Process-Oriented: Detail and process-oriented, capable of following instructions and SOPs.
- Problem-Solving: Ability to resolve edge case scenarios independently and overcome objections
- CRM Literacy: Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
- Internet: Fast and reliable internet and back up in case of outages. 25-50 Mbps minimum speed
- Computer: 8 GB computer RAM minimum required, 16+ preferred. Must have a wired headset and mouse. Second monitor preferred
Preferred Qualifications
- 1 year+ sales experience.
- Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
- Personal interest in beauty/self-care industry.
- Experience dealing with female clientele
- AI literacy, specifically with AI agents or AI-powered tools for business/sales applications
Benefits
- 100% Remote – work from anywhere.
- Opportunity to work closely with a growing company
- Collaborative and creative work environment
- Competitive salary: Base salary range is $1,400-$1,600 per month plus attractive commission structure based on successful appointments completed, and performance bonuses. On target earnings: $2000-$2800 per month
What it takes to be successful:
- Calls/Day: Finish all assigned tasks each day.
- High call volume is normal and non‑negotiable in this role. If 150–250 calls per day sounds overwhelming instead of energizing, this will not be a fit.
- We’re looking to supply 25-35 leads per day, possible more depending on how much you can handle.
- Calls include new leads, follow-ups, no-shows, reactivations, rebooking confirmations, and overdue tasks from prior days.
- Lead to Booking Rate: 25%+
- Show Rate: 75%+
- Bookings/Day: 7-10+
- Showed Appointments/Month: 130+