Senior Site Reliability Engineer

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

Check out more information about Airalo in our Public Handbook: https://airalo-public.notion.site/airalo-public-handbook

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

Participating in our on-call rotation is a core expectation of this role. It's essential for maintaining 24/7 service reliability across our global operations, ensuring our systems remain resilient and our customers experience uninterrupted service, regardless of time zone or geography.

- Paid Rotation: We offer standby fees + overtime pay.

- Delayed Start: No on-call duties for your first 6 months.

- Rest & Recovery: Guaranteed rest periods and flexible hours following night incidents.

- Shared Load: Rotations are split (Weekdays vs. Weekends) to minimize fatigue.

Please refer to the On-Call Policy in the Airalo Handbook for full details: https://airalo-public.notion.site/our-approach-to-engineering-on-call-policy 

We are looking for an Senior Site Relability Engineer to join our growing engineering team. 

We are a company that values SRE principles and practices. We believe in empowering our SREs to make data-driven decisions, automate operational tasks, and continuously improve the reliability of our systems. We foster a blameless culture where everyone is encouraged to learn from mistakes and share knowledge. If you are passionate about building and maintaining highly reliable systems, we would love to hear from you!

If you are interested in this position, please apply via the link.

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: https://www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy 

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.