Check each data feed in each environment to make sure that each feed ran correctly, if not, an email is sent to the team.

Delete hardware records that have been set to Delete Record.

Complete monthly reports for ESD Tickets/Service Request

Work closely with users through Teams on tickets or service requests that they may have submitted.

Generate draft meeting agendas and forward to team to verify or add items as needed.

Host Outreach meeting.

Upload all presentations to appropriate websites.

Update the website to reflect the current information from the meetings.

Document operation guides, user manuals, training documentation and more.

Perform testing for developers for updates that are being promoted to the system.

BASIC QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Technology, or a related field and 5-7 years of IT experience.
5+ years of experience troubleshooting applications and providing Tier 1 technical support to end users.
5+ years of experience identifying, documenting, and escalating support tickets to the appropriate technical teams when necessary.
Thorough understanding of ticketing systems, being able to assign tickets, and ability to prioritize incidents.
Ability to effectively communicate with customers and have excellent communication skills, patience, superior customer service, ability to articulate issues in a way that customers understand them.
OPM Tier 2 or higher LOC, must be a US citizen and be able to achieve a public trust.
Excellent Communication skills
Ability to work with upper management and interface with the customer.
Ability to work after hours, as needed.

PREFERRED QUALIFICATIONS:

Experience working in the NASA or Enterprise environment.
Experience with Archer.

CLEARANCE REQUIREMENTS:

U.S. Citizenship is required.
Ability to obtain and maintain PublicTrust clearance.

Note:

Please be advised that if you are moved to the interview stage, during the interview you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

September 24, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft co

Remote Jobs

Head of Brand Creative

System Support Specialist

Sales Development Representative, Team Lead

Sales Development Representative (Sales Academy)

Principal Software Engineer, AI

Enterprise Sales Director, DMV

Senior Commercial Account Manager

Senior Commercial Counsel

Analytics Engineer, Data

Revenue Systems Analyst

Enterprise Sales Director (TN, LA, AR)

Senior Customer Success Manager

Staff Software Engineer

Salesforce Business Systems Administrator

GRC Engineer

Senior Software Engineer, Backend - Distributed Systems

Head of GTM Enablement

Enterprise Account Executive - Central

Principal, Value Realization

Staff Design Engineer - Americas