Challenge vague requests and reframe them into clear, high-impact use cases

Qualify rigorously: assess fit, urgency, stakeholder commitment, and path to value before committing support

Surface adoption, technical, and organizational risks early, before they derail the deal or weaken rollout

Own solution design and technical validation

Translate business needs into clear solution approaches, validation plans, and customer-facing recommendations
Design and run pilots, workshops, demos, and proof points with explicit success criteria and business outcomes
Connect Synthesia capabilities to customer KPIs such as efficiency, engagement, speed, consistency, or cost reduction
Lead technical and business-value conversations that reduce risk, build conviction, and advance the deal

Make value tangible

Deliver demos, workshops, and first-workflow experiences tailored to the customer’s business context
Create assets that make value tangible: demo videos, pilot outputs, solution narratives, and launch plans
Position Synthesia clearly against alternatives and handle objections with commercial credibility
Turn product interest into business conviction by showing where Synthesia fits and why it matters

Drive first value, onboarding, and early adoption

Own the path from signed deal to first live workflow, ensuring customers reach value quickly
Build onboarding that drives behavior change and usage, not just product understanding
Define early success measures, track them tightly, and intervene fast when adoption risk appears
Establish the conditions for repeatable usage, strong champions, and broader rollout

Unlock expansion

Identify additional teams, workflows, and use cases where Synthesia can deliver more value
Define the right starting point and a credible path to broader adoption over time
Partner with Customer Success to ensure strong handoff, continuity of context, and a clear expansion pathway
Stay close to strategic accounts where deeper solutioning is required to unlock adoption and expansion

Build repeatability across the business

Capture reusable solution patterns, validation frameworks, and use-case assets that improve quality at scale
Build the tools and playbooks that make the function more repeatable: demo environments, onboarding plays, and solution libraries
Turn customer insight into structured product, positioning, and go-to-market feedback
Raise the quality of how Synthesia sells, delivers, and scales value across the customer lifecycle

Operate as a true cross-functional leader

Partner with Account Executives on account strategy, qualification, deal progression, and executive messaging
Align with Customer Success on adoption risk, rollout design, and expansion opportunities
Work with Product, Marketing, and Support to improve messaging, solution fit, and customer outcomes
Act as a connective layer across teams, ensuring customer needs are translated into action and business impact

About you...

2+ years in Solutions Consulting, Sales Engineering, pre-sales, consulting, or a similar customer-facing role
Commercially sharp and consultative: you uncover customer needs and turn them into clear, high-value solutions
Strong in discovery, demos, and business conversations with both practitioners and senior stakeholders
Experience bridging pre-sale

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